Refund Policy

🛡️ Refund & Return Policy — Flexvia

At Flexvia, your satisfaction is our top priority. We’re committed to delivering a seamless shopping experience from order to delivery. Below is our full return and refund policy, covering every step of the process with clarity and fairness.

🚀 Fast Delivery Guarantee

We understand how important timely delivery is to your shopping experience.

Here’s what we guarantee:

  • ✅ $1 Coupon Code: If your order arrives later than the estimated delivery window, you’ll receive a $1 coupon code for your next purchase.

  • ✅ Refund if Package Lost: If your package is lost in transit and never arrives, you’ll receive a full refund.

  • ✅ Refund if Damaged: If the product arrives damaged or defective, contact us with photos and we’ll process a full or partial refund depending on the issue.

  • ✅ No Delivery within 15 Days: If the package hasn’t been delivered within 15 days after the expected delivery date, we’ll issue a full refund automatically or resend the item.

🔁 Return Policy – 90 Days Satisfaction Guarantee

We want you to love your purchase. If for any reason you’re not satisfied, you may return it within 90 days.

Conditions for returns:

  • 📦 The item must be in unused, unwashed, and original condition with all tags and packaging intact.

  • 🧾 Proof of purchase is required (order number or confirmation email).

  • 🚚 Returns are free of charge — we’ll provide a prepaid return label upon request.

  • 💳 Once the return is received and inspected, refunds will be processed within 5–7 business days back to your original payment method.

Items that cannot be returned:

  • Items marked as Final Sale.

  • Used, worn, or damaged by misuse products.

  • Custom or personalized items unless faulty.

🔐 Security & Privacy

We take your security seriously.

  • 🔒 All transactions are processed through secure SSL encryption.

  • 🛡️ We do not store or share your payment information.

  • 📋 Personal data is handled in accordance with GDPR and international privacy standards.

🌍 Sustainable Shopping Commitment

At Flexvia, we care about more than just business.

  • 🌱 Our packaging is eco-friendly and recyclable.

  • 🚛 We optimize delivery chains to reduce carbon emissions.

  • 🌿 We work with suppliers who share our values of ethics and sustainability.

📩 How to Contact Us

Need help or want to start a return?

  • 📧 Email us at: support@flexvia.store

  • 🕓 Customer Service Hours: Mon–Sat | 9:00 AM – 6:00 PM (GMT+1)

  • 📸 Please include:

    • Order number

    • A brief explanation of the issue

    • Photos (if item is damaged)

We typically respond within 24–48 hours.